If you need further help with the 360° app, you can contact ACCU-CHEK customer support at Information about Permissions required by this app: If your device does not use the default Android keyboard that supports decimal points, you will need to download a keyboard app, such as the “Google keyboard” app that supports decimals points to enter decimal values. You can transfer your data to the new app using the Backup feature. This app is being replaced by the Accu-Chek Connect App (phone compatibility list: ).
This 1.0.1.6 upgrade allows the app to be used with Android 5 that affected ability to run the app on some phones. Small screens – less than 3.2in (8.1cm) diagonal, or less than 320x320 pixels – are not supported.
The software provides for manual data entry, storage, display, transfer, and self-managing of blood glucose and other related health indicators which can be shown in report and graphical format.ĭevices that do not have telephone capability are not supported. This product is intended for use by individuals diagnosed with diabetes to support effective diabetes management.
I had an error message that parts of the backup file were not found.
I then went to the restore feature and guess what – I was not able to restore my backup. Once the software loaded and he opened it, I said that I would be able to take it from there getting everything setup how I wanted it. By that point, I had been on the phone for awhile with him so did not ask what he meant by the backup not working right.
He also mentioned being able to export data into Excel but it looks kind of crappy. He told me that the backup doesn’t really work right. While we were waiting, I mentioned that the one thing I liked better about the old software was the fact that when you closed it, it would ask you if you wanted to backup first. He tapped into my computer and tried to change some of the settings but ended up having to uninstall both the SQL Server software and the Accu-Chek 360° software. I called Accu-Chek again and spent over an hour on the phone with the technician.
There was a repair function on the install disk so I tried to do that – I got a different error this time and it had to do with the SQL Server software that Accu-Chek uses.
The other night, I downloaded a Windows update and that messed up several things on my computer so my guess is that is what happened to the Accu-Chek software also. This morning, I went to open the software so I could download my meter and it would not open. The software came last week and I was able to load it without any problems.
Besides the Windows issue, the new computer does not have a serial port so I was not able to hook-up the cable that went with the Compass software. My Accu-Chek Compass software no longer worked so I called Accu-Chek and they sent me the Accu-Chek 360° software. When my computer crashed the other week, I had to get a new computer.